Subscription terms

Last updated: 12 November 2026

These terms apply to Uneevo subscriptions bought on uneevo.com. By subscribing you accept them, together with the Privacy policy. If you subscribe on behalf of a company, you confirm that you can bind it to these terms.

1. Who we are

Uneevo is provided by Solutions By Oryon, S.A., company number (NIPC) 516458175, with its head office at Rua da Mainça, 1523 D, 4465-197 São Mamede de Infesta, Portugal (“we”). Contact: info@uneevo.com.

2. What the subscription includes

Each plan (Essential, Pro or Max) gives the number of users you choose access to that plan’s Uneevo modules and to the Evo AI level it includes.
Evo AI usage has limits that renew every 5 hours and every week, according to the plan’s level.
We keep improving Uneevo and may change its features, without reducing what your plan includes during a period you have already paid for.
The Custom plan (modules of your choice, more than 250 users or other Evo limits) is agreed separately, on the conditions we agree in writing.

3. Users

Each user is one person who can sign in to Uneevo; sign-in details may not be shared.
You can add or remove users at any time, up to 250.

4. Prices and payment

Prices are per user, per month or per year. VAT is added according to your country and shown before you pay; companies in the EU with a valid VAT number are billed under the reverse-charge mechanism.
The subscription is paid in advance, at the start of each period, through Stripe, which processes payments for us. We don’t store your card details.
Invoices are available in your customer area.
The currency (EUR or USD) is that of your first subscription.

5. Renewal

The subscription renews automatically at the end of each period, for the same period and at the price then in force, until it is cancelled.

6. Changes of plan and users

Changes of plan or users apply straight away, and the difference is prorated on your next invoice. Switching between monthly and annual billing starts a new billing period, charged straight away, with credit for the unused part of the current one.

7. Price changes

We give at least 30 days’ notice by email. The new price applies from the next renewal, and you can cancel before it.

8. Cancellation

You can cancel at any time in your customer area. Access continues until the end of the period you paid for, which is not refunded, except as set out in section 9 or required by law.

9. Right of withdrawal (consumers)

If you subscribe as a consumer, you have 14 days from subscribing to withdraw without giving a reason. Just tell us clearly, for example by emailing info@uneevo.com; you can also use the model withdrawal form set out in Portuguese law (Decree-Law 24/2014), but you don’t have to.

We refund you within 14 days of your notice, using the same payment method. As you ask for the service to start straight away when you subscribe, the amount for the days already used is deducted.

This right does not apply to businesses or professionals.

10. Failed payments

If a payment fails, we try to collect it again and let you know by email. While it is outstanding we may suspend access; if it stays unpaid, the subscription is cancelled.

11. Using Uneevo

Use Uneevo lawfully and according to these terms, and keep your sign-in details safe.
Don’t try to get around its security or usage limits, copy or reverse-engineer it, or resell access to it.
Uneevo and Evo AI remain ours; the subscription gives you the right to use them while it is active.
We may suspend access if these rules are seriously broken, or to protect the service and other customers, telling you why, and end the subscription if the breach isn’t remedied.

12. Your data

The data you put in Uneevo is yours. When it includes other people’s personal data, we process it only on your behalf and to provide the service, as a processor under the GDPR; the Privacy policy explains the rest.

13. Availability and liability

We make reasonable efforts to keep Uneevo available and secure, but we can’t guarantee it will never be interrupted, for example for maintenance.

As far as the law allows, our liability is limited to the amount paid in the 12 months before the event that gives rise to it and, towards businesses, excludes indirect losses such as lost profits. These limits don’t apply to intent or gross negligence, to death or personal injury, or to the rights consumers have by law.

14. Changes to these terms

We give at least 30 days’ notice by email of significant changes. If you don’t agree, you can cancel before they take effect.

15. Governing law and disputes

These terms are governed by Portuguese law. Disputes with businesses go to the courts of Porto. Consumers may turn to an alternative consumer dispute resolution body, such as the Porto Consumer Information and Arbitration Centre (www.cicap.pt), and to the Portuguese electronic complaints book. More information at www.consumidor.gov.pt.

These terms are available in several languages; if they differ, the Portuguese version prevails.